Support

Do you have a question?

We're happy to help. Before reaching out to us, we’d love to help you find the answer as quickly as possible. In many cases, you won’t even need to wait for a reply. 

General questions about your order, payment, or delivery?

Visit our Frequently Asked Questions page — quick and clear answers to the most common questions.

Questions about returns or our trial period?

Read our Return Policy, where you’ll find all conditions, instructions, and return procedures.

Questions about shipping or delivery times?

Take a look at our Shipping Information page for current delivery times and shipping costs.

Still need help?

Use the contact form below — we typically respond within 48 hours. For technical questions, feel free to include your order number and a brief description.

Our customer service hours are:

Monday – Friday: 08:00 – 20:00
Saturday – Sunday: 10:00 – 17:00

Please note: opening hours may vary on public holidays