FAQ

Yes, we offer free shipping on all orders.

Delivery times vary by country, but most orders are delivered within 5–10 business days. Click HERE to see more information about the shipping.

Please note that we have a processing time of 1–2 business days before orders are shipped.

Tracking details are usually sent within 1–3 business days after your order is processed. If you haven’t received your tracking link, please check your spam folder or contact us.

Tracking updates can be delayed depending on the courier. If your tracking hasn't changed for several days, feel free to contact our support team and we’ll look into it.

Once your order has shipped, you will receive a tracking number via email. You can track your order via HERE.

Yes, thanks to our 30-day money-back guarantee you can return your item within 30 days of receiving it. Items must be in original condition and unworn. Please contact our support team at support@morenzio.com or use the contact form on our website to initiate the return.

Return shipping costs are the responsibility of the customer and depend on the courier and country you're returning from.

Yes! You can request an exchange for a different size or color. Return costs will still apply. For more information about our return & refund policy please click HERE.

Our shoes fit true to size, so we recommend ordering the size you normally wear.

If you are between two sizes, we suggest ordering one size down.

Each shoe is crafted with carefully selected materials designed for both comfort and durability.

Our shoes add between1.5" and 4"to your height (3.8cm-10cm).

Insoles add an extra0.5" to 1.5"(1.3cm-3.8cm).

The exact height boost depends on the style you pick — most of our shoes come in different lift options, so you can choose the boost that suits you best.

Absolutely. Morenzio shoes are designed to look just like regular shoes — no bulky lifts, odd shapes, or obvious giveaways.

Every pair is crafted to give you a natural, seamless boost that feels authentic.

Nope, that's our whole thing. The lift is fully built into the design, so from the outside they look like premium, everyday shoes.

Our hidden system works seamlessly — it’s not about changing you, it’s about unlocking the confidence that was already there.

Think of it this way: insoles are a quick fix, but Morenzio shoes are the real upgrade.

Insoles can slip, feel uncomfortable, and are easy to spot if you take your shoes off.

Morenzio shoes, on the other hand, are built for comfort, style, and complete discretion — giving you a natural height boost without the risk.

You'll be your regular height, there's not really any way around that! Most of our customers plan ahead for intimate situations - it's all about confidence.

But taking your shoes off by the bed is never usually a problem! We're all the same size lying down anyway.

We use a moderate insole elevation to promote better spinal alignment, without causing excessive strain on the feet, knees, or lower back.

You'll actually find that your posture can improve, as you're forced to square your shoulders back and omit a naturally authoritative presence in any situation.

Absolutely. Morenzio shoes are designed for all-day comfort with advanced support built in.

After a few wears, you won’t even notice you’re wearing height-boosting shoes — just that extra confidence.

If you are able to add a product to your cart, it means your size is currently in stock. If your desired size is not selectable on the product page, it is out of stock. We regularly restock popular sizes, so feel free to reach out to ask about upcoming availability.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Google pay, Apple pay, Shop pay and other secure international payment methods.

Yes, we deliver your shoes in an unbranded bag for maximum discretion. No outside logos or anything mentioning height boost.

Yes, you can cancel your order within 8 hours after placing it. Please contact our support team as soon as possible. contact us.

Yes, you can make changes within 8 hours of placing your order. This includes changes in size, color, or shipping address. contact us.

You should receive a confirmation email immediately after placing your order. If not, please wait a few minutes and check your spam/junk folder. If you still haven’t received it, contact us to verify your email address.

You can reach us via email at support@morenzio.com or by filling in the contact form on our website. We typically respond within 48 hours.